aldous Casino & Sportsbook Data Care

This page describes what we collect when you use aldous and how we keep that data protected. We take your privacy seriously—your personal information, account activity, and payment details are encrypted, stored securely, and accessed only by authorized staff. We do not sell your data to third parties, and we use it only for account verification, regulatory compliance, fraud prevention, and service improvement.

When you join aldous, you provide information like your name, date of birth, email, phone number, and residential address. We also collect data about your activity on our platform—which games you play, your betting history, your deposits and withdrawals, and your interaction with our support team. This information helps us verify your identity, process your payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, and detect fraudulent activity.

Our privacy policy explains how we handle each type of data, who has access to it, how long we keep it, and what rights you have. If you have questions about your data on aldous, our support team can clarify further. Let's walk through the details.

What Data We Collect on aldous

We collect several categories of information when you use aldous. First, we collect identity data: your full legal name, date of birth, national ID number or passport number, email address, phone number, and residential address. This information is required to open and verify your account. We also collect proof of address (utility bill, bank statement, or similar document) to confirm your residential location.

Second, we collect payment information. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we record the payment method, transaction amount, date, and status. We do not store your full payment card or bank account numbers—payment processors handle that data securely on their own systems. We retain transaction records for regulatory compliance and dispute resolution.

Third, we collect activity data. We log which games you access, your betting history, your account balance changes, your login times, and your interaction with our support team. We also collect technical data: your IP address, browser type, device type, and operating system. This information helps us detect fraud, improve our platform, and provide better customer support.

We at aldous collect only the data we need to verify your identity, process your payments, and keep your account secure—nothing more.

How we use your data on aldous

We use your identity data to verify your account during registration and periodically thereafter. This verification (Know Your Customer, or KYC) is required by law in most jurisdictions where aldous operates. We use your payment information to process deposits and withdrawals, reconcile transactions, and detect fraud. We use your activity data to personalize your experience, recommend games, and identify patterns that might indicate problem gambling or account compromise.

We also use your data to comply with legal obligations. If a regulator or law enforcement agency requests information about your account, we may be required to disclose it. We use your contact information (email and phone) to send you account notifications, promotional offers (if you've opted in), and support responses. You can manage your communication preferences in your aldous account settings anytime.

Data Security & Third-Party Processors on aldous

We protect your data using encryption (SSL/TLS for data in transit, AES-256 for data at rest), secure servers, and access controls. Only authorized aldous staff can access your personal information, and they are bound by confidentiality agreements. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. If we discover a data breach, we will notify you and relevant authorities as required by law.

Our servers may be located outside your jurisdiction. If you're in Jakarta, Surabaya, Bandung, Medan, or Semarang, your data may be processed and stored on servers in other countries. By using aldous, you consent to this international data transfer. We ensure that any third-party processors we work with maintain the same level of data protection as we do.

Third-party processors and partners

We work with third-party service providers to operate aldous. These include payment processors (who handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), identity verification providers, fraud detection services, and customer support platforms. We share only the minimum data necessary with each processor—for example, payment processors receive transaction details but not your full identity information. We have data processing agreements in place with all third parties to ensure they protect your data according to our standards.

We do not share your data with marketing companies, data brokers, or advertisers. We do not use your data to build profiles for sale. If we are acquired or merge with another company, your data may be transferred as part of that transaction, but we will notify you and provide options to opt out if applicable.

Your rights regarding your data on aldous

You have the right to access your personal data held by aldous. You can request a copy of your data by contacting our support team. You also have the right to correct inaccurate information—if your address or phone number changes, update it in your aldous account settings or ask our support team to help. You have the right to request deletion of your data, subject to legal retention requirements. For example, we must retain transaction records for several years for regulatory compliance, but we can delete other personal information upon request.

You have the right to object to certain uses of your data, such as marketing emails. You can manage your communication preferences in your account settings. If you believe we've mishandled your data, you have the right to lodge a complaint with your local data protection authority.

Cookies and tracking on aldous

We use cookies to remember your login session, store your preferences, and analyze how you use aldous. Essential cookies are necessary for the platform to function—without them, you can't stay logged in or place bets. Analytics cookies help us understand which games are popular, where users encounter problems, and how to improve our platform. We do not use cookies to track you across other websites. You can disable non-essential cookies in your browser settings, but this may affect your experience on aldous.

Data retention on aldous

We retain your personal data for as long as your account is active. After you close your account, we keep your data for a retention period (typically several years) to comply with legal and regulatory requirements, resolve disputes, and prevent fraud. After the retention period expires, we delete or anonymize your data. Transaction records are retained longer than other personal data due to financial and anti-money-laundering regulations.

Contact us about your data

If you have questions about how we handle your data on aldous, want to access or correct your information, or wish to exercise your privacy rights, contact our support team via live chat, email, or in-app help. We're here to answer your questions and ensure your data is handled fairly and securely. Our services are available only where local law permits—your compliance with your own jurisdiction's law is your responsibility.